Refund＆Returns Policy

 

  1. Order Cancellations: You can cancel your order within 24 hours of placing it. After 24 hours, we begin processing and shipping your order, and cancellations may not be possible.

  2. Return Time Frame: We offer a 30-day, no-questions-asked return and exchange policy. You can return or exchange items within 30 days of receiving your order.

  3. Applicable Return and Refund Conditions: We accept returns on all products within the 30-day period, whether the product is defective or you simply change your mind. Products must be returned in their original condition (unused and unopened) to be eligible for a full refund.

  4. Return Shipping Costs: Customers are responsible for the return shipping costs. However, if the product is defective or damaged, we will cover the return shipping.

  5. Return Process: If you're not fully satisfied with your purchase, please contact us at [support@vegoos.com] with your order number and reason for return. Our team will assist you with the process and ensure you're completely satisfied. In some cases, we may offer a replacement or an additional item if we are unable to resolve the issue immediately.

  6. Restocking Fees: We do not charge restocking fees for returns. However, if the item is returned in a condition different from its original state (damaged, used, etc.), we may not be able to offer a full refund.

  7. Damaged Items: If you receive a damaged or defective product, please contact us immediately at [support@vegoos.com] with pictures of the damage. We will arrange for a replacement or issue a full refund, including return shipping costs, at no extra charge to you.

  8. Missing Items: If any item from your order is missing, please contact us within 7 days of receiving your package. We will investigate the issue and either send the missing item or offer a full refund.

  9. Lost or Stolen Packages: If your package is lost or stolen, please contact our customer service team. We will assist you in resolving the issue with the carrier and either send a replacement or issue a refund if the package is confirmed as lost.

  10. Refund Processing Time: Refunds are typically processed within 7 business days after we receive the returned item. The refund will be issued to your original payment method.

  11. Exchanges: We accept exchanges for defective or damaged products. If you're not satisfied with your purchase, we will work with you to find an alternative solution, whether through a replacement or another product of your choice.